Question 1

How can I cancel my order and receive a 100% refund?

Accepted Answer

You can submit a cancellation request from your order page.

If your booking meets the restaurant’s cancellation policy, you can receive a 100% refund by cancelling at least 48 hours before your dining time.

The refund will be returned to your original payment method. The actual processing time may vary depending on your payment provider or card issuer.

Please note: bookings with a dining time within 48 hours are not eligible under this refund policy. Late cancellations and no-shows are non-refundable.

If your reservation cannot be fulfilled due to restaurant or system-related issues, you will receive a 100% refund to your original payment method.

Question 2

What is the VIP concierge service?

Accepted Answer

OkBook.ai’s VIP concierge service provides enhanced support for users seeking priority access to restaurants and a more personalized booking experience.

Depending on availability, concierge services may include:

assistance with hard-to-book or high-demand restaurants
priority handling of reservation requests
tailored recommendations based on your preferences

While availability is subject to restaurant conditions, the concierge service is designed to maximize your chances of securing exclusive dining experiences.

With OkBook.ai VIP concierge support, you can enjoy a more seamless and elevated reservation experience.

Question 3

Is my reservation guaranteed after I submit a request?

Accepted Answer

Submitting a reservation request does not guarantee confirmation.

Reservations depend on restaurant availability, operational conditions, and confirmation by the restaurant or the OkBook.ai system.

That said, OkBook.ai is designed to maximize your chances of securing a reservation. Our platform and concierge support work continuously to improve success rates and help you access restaurants that may otherwise be difficult to book.

Question 4

When is my reservation considered confirmed?

Accepted Answer

A reservation is considered confirmed only when you receive a confirmation from OkBook.ai or the restaurant.

Until confirmation is issued, the reservation remains pending and may not be secured.

Once confirmed, you can proceed with confidence — and our team will continue to support you if any follow-up is needed. OkBook.ai’s goal is to provide a smooth and reliable booking experience from request to dining.

Question 5

Why does availability show but my reservation fails?

Accepted Answer

Displayed availability may not always reflect real-time conditions.

Reservations may fail due to:

simultaneous bookings by other users
changes in restaurant availability
operational constraints at the restaurant
technical or communication delays

Even in these situations, OkBook.ai continues to optimize booking success through system improvements and concierge coordination. We are committed to helping you find alternative options or secure the best possible reservation outcome.

Question 6

How far in advance can I make a reservation?

Accepted Answer

Reservation availability depends on each restaurant.

Some restaurants accept bookings weeks or months in advance, while others only open reservations closer to the dining date.

The available booking window will be shown during the reservation process.

To improve your chances, we recommend booking early whenever possible. OkBook.ai also helps you stay informed so you can secure reservations at the right timing.

Question 7

What confirmation will I receive after a successful reservation?

Accepted Answer

Once your reservation is confirmed, you will receive a confirmation via:

email
or your OkBook.ai account

The confirmation typically includes:

restaurant name
date and time
number of guests
reservation details

Please review the confirmation carefully to ensure accuracy.

With OkBook.ai, your reservation details are clearly organized so you can focus on enjoying your dining experience with confidence.

Question 8

Can I modify my reservation after it is confirmed?

Accepted Answer

In most cases, confirmed reservations may be modified once, typically for changes to the date or time.

This is subject to restaurant availability and operational feasibility.

Changes to the number of guests, selected courses, or any pricing-related elements are generally not permitted after confirmation.

If a modification is not possible, you may choose to cancel the reservation according to the applicable cancellation policy.

We understand that plans can change, and OkBook.ai will always try to support your request within what the restaurant can accommodate, helping you find the best possible solution.

Question 9

Can I change the number of guests after my reservation is confirmed?

Accepted Answer

Changes to the number of guests are generally not permitted after a reservation has been confirmed.

This is because restaurants prepare seating and resources based on the original reservation details.

If your plans change, you may cancel the reservation and make a new booking, subject to the applicable cancellation policy.

To ensure the best experience, we recommend confirming your group size in advance. OkBook.ai is always here to help you secure a new reservation that fits your updated plans.

Question 10

How do I cancel a confirmed reservation?

Accepted Answer

You can cancel a reservation through your OkBook.ai account.

If you are unable to complete the cancellation online, you may contact customer support for assistance.

Cancellation policies may vary depending on the restaurant and service type, and applicable fees may apply.

We aim to make the cancellation process as clear and straightforward as possible, and our team is available to assist you whenever needed to ensure a smooth experience.

Question 11

What happens if the restaurant cancels my reservation?

Accepted Answer

In some cases, restaurants may cancel reservations due to operational reasons, such as:

temporary closure
scheduling constraints
unforeseen circumstances

If a reservation is cancelled by the restaurant, applicable fees paid through OkBook.ai will be refunded in accordance with our Cancellation Policy.

While such situations are rare, OkBook.ai will do its best to assist you in securing an alternative reservation or solution whenever possible.

Question 12

What happens if I do not show up for my reservation?

Accepted Answer

If you do not attend a confirmed reservation without proper cancellation, it may be considered a no-show.

For reservation-based services, service fees are non-refundable once a reservation is confirmed.

For prepaid dining packages, failure to attend may result in the loss of the prepaid amount, depending on the applicable cancellation policy.

To avoid unnecessary charges, we strongly recommend canceling in advance if your plans change. OkBook.ai is designed to give you flexibility — as long as you manage your reservation proactively.

Question 13

What happens if I have multiple no-shows?

Accepted Answer

Users who repeatedly fail to attend reservations may receive warnings.

If such behavior continues, OkBook.ai may take actions including:

temporary suspension of the account
restriction of access to the platform

These measures are in place to ensure fair access for all users and maintain restaurant trust.

By simply managing your reservations responsibly, you can continue to enjoy a smooth and reliable booking experience with OkBook.ai.

Question 14

What is a prepaid dining package?

Accepted Answer

A prepaid dining package is a reservation that requires payment in advance for a specific dining experience at a restaurant.

These packages may include:

curated menus
special courses
guaranteed seating for high-demand restaurants

By prepaying, you secure your reservation and help the restaurant prepare your experience in advance.

Prepaid dining is often used for premium or highly sought-after restaurants.

Question 15

Can I cancel a prepaid dining package?

Accepted Answer

Cancellation policies for prepaid dining packages are determined by each restaurant.

In some cases, cancellations may be allowed within a certain time frame, while in others, cancellation fees may apply.

The applicable cancellation terms will be clearly displayed during the booking process.

We recommend reviewing these details before confirming your purchase.

Question 16

Will I get a refund if I do not show up for a prepaid reservation?

Accepted Answer

If you fail to attend a prepaid reservation without proper cancellation, the prepaid amount may not be refunded, depending on the restaurant’s cancellation policy.

This is because restaurants prepare ingredients, seating, and staff in advance based on confirmed bookings.

To avoid losing your payment, we strongly recommend canceling within the allowed time frame if your plans change.

By planning ahead, you can enjoy the benefits of prepaid dining while keeping full control over your reservation.

Question 17

What is a OkBook.ai voucher?

Accepted Answer

A OkBook.ai voucher is a promotional benefit that can be used at participating restaurants.

Depending on the offer, vouchers may provide:

a fixed value discount
access to special pricing
priority or exclusive dining benefits

Vouchers are designed to give you more flexibility and value when dining through OkBook.ai.

Question 18

Where can I use my voucher?

Accepted Answer

Vouchers can be used at restaurants or services that accept the specific voucher.

Not all restaurants on the platform may support voucher usage.

You can check the applicable restaurants and conditions on the voucher page before purchasing.

OkBook.ai makes it easy to identify where vouchers can be used, helping you plan your dining experience with clarity.

Question 19

Can I transfer my voucher to someone else?

Accepted Answer

Yes, vouchers may be shared with others.

If a valid voucher QR code or redemption code is presented at the restaurant, it will be accepted regardless of who uses it.

However, once a voucher is shared, OkBook.ai cannot guarantee that the original purchaser remains the voucher holder.

We recommend sharing vouchers only with trusted recipients.

This flexibility allows you to use vouchers in a way that best fits your plans.

Question 20

Can I use a voucher multiple times?

Accepted Answer

Vouchers must be used in full at the time of redemption.

Partial use is not supported, and any unused value cannot be carried forward or refunded.

Each voucher is designed for a single transaction.

This ensures a smooth and simple redemption process at the restaurant, so you can enjoy your dining experience without complications.

Question 21

How long is a voucher valid?

Accepted Answer

Unless otherwise specified, vouchers are typically valid for 180 days from the date of purchase.

If a voucher remains unused and no refund request is submitted within this period, it may expire.

You can always check the exact validity period on the voucher details page.

With a relatively long validity period, OkBook.ai vouchers are designed to give you ample time and flexibility to plan your visit.

Question 22

What if I have issues with the restaurant service?

Accepted Answer

Restaurants listed on OkBook.ai are independent service providers.

This means that aspects such as:

food quality
service standards
pricing
restaurant operations

are managed directly by the restaurant.

For reservation-only services, any issues related to the dining experience should be resolved directly with the restaurant.

For prepaid dining packages, OkBook.ai may assist in facilitating communication or supporting resolution when appropriate.

While OkBook.ai does not control restaurant operations, we care deeply about your experience. Our team is always here to support you and help ensure a smooth and positive dining journey whenever possible.

Question 23

Can I make a reservation even if I am not in Japan?

Accepted Answer

Yes, you can make reservations through OkBook.ai from anywhere in the world.

Our platform is designed to support international users who wish to book restaurants in Japan.

As long as you can access the OkBook.ai platform and complete the booking process, you can secure reservations remotely.

OkBook.ai makes it easy to plan your dining experience in Japan in advance, wherever you are.

Question 24

Can I use OkBook.ai if I do not speak Japanese?

Accepted Answer

Yes, OkBook.ai is designed to be accessible to users who do not speak Japanese.

Our platform provides multilingual support and handles the reservation process on your behalf.

This allows you to book restaurants in Japan without needing to communicate directly with the restaurant in Japanese.

With OkBook.ai, you can navigate the reservation process smoothly and confidently, regardless of language barriers.

Question 25

How does OkBook.ai work?

Accepted Answer

OkBook.ai connects you to a curated network of high-quality restaurants across Japan.

When you submit a reservation request through our platform, our system and concierge team work to coordinate with the restaurant and secure your booking.

Once your reservation is confirmed, you can proceed to the restaurant and enjoy your dining experience as planned.

OkBook.ai is designed to simplify the booking process and give you access to restaurants that may otherwise be difficult to reserve. Our goal is to make your entire experience smooth, efficient, and stress-free from start to finish.

Question 26

What if I have allergies or dietary restrictions?

Accepted Answer

If you have any allergies or dietary restrictions, you can enter the details in the “Notes” field on the reservation page.

OkBook.ai will pass this information to the restaurant as part of your reservation request.

Please note that the ability to accommodate dietary requests depends on the restaurant’s policies and capabilities.

We recommend providing as much detail as possible in advance. This helps us and the restaurant better prepare and provide you with the best possible dining experience.

Question 27

What payment methods are accepted?

Accepted Answer

OkBook.ai Pay supports a wide range of global payment methods, including:

major credit cards
various international payment brands
selected QR code payment services

Available payment options may vary depending on your location and the specific transaction.

OkBook.ai is designed to provide a convenient and secure payment experience, allowing you to complete your booking quickly and with confidence from anywhere in the world.

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