Okbook.ai Privacy Policy

1. Introduction

Okbook.ai Pte. Ltd. ("Okbook.ai", "we", "us", or "our") recognizes the importance of protecting personal information and maintaining the trust of our users.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when users access or use the Okbook.ai platform and related services.

The platform provides AI-enabled reservation, concierge, lifestyle booking, appointment management, and related services.

This Privacy Policy is intended to comply with applicable privacy and data protection laws, including those that may apply in Singapore and other jurisdictions where our services are offered.

2. Information We Collect

Information Provided by Users

We may collect:

- Name

- Email address

- Phone number

- Reservation and booking details

- Appointment details

- Payment-related information

- Account credentials

- Customer support communications

- User-generated content submitted through the platform

Usage and Device Information

We may automatically collect:

- Device information

- Operating system

- Browser type and language

- IP address

- Approximate location information

- Access logs

- Website and application usage data

- Cookies and similar technologies

Information from Third Parties

We may receive information from:

- Integrated service providers

- Payment processors

- Merchants and service providers

- Marketing partners

- Authentication providers

- Other third parties authorized by the user

3. Purposes of Processing

We may use personal information to:

- Provide and operate the Services

- Process reservations, appointments, and bookings

- Facilitate concierge and support services

- Process payments and billing

- Communicate confirmations, reminders, and updates

- Provide customer support

- Improve service quality and user experience

- Develop new products and features

- Conduct analytics and business reporting

- Detect fraud, abuse, or unauthorized activity

- Comply with legal obligations

- Enforce our legal rights and agreements

- Send service-related communications

4. Sharing of Personal Information

Merchants and Service Providers

To facilitate reservations and bookings, we may share relevant information with merchants, venues, clinics, wellness providers, beauty providers, restaurants, and other service providers.

Service Providers

We may share information with third-party providers supporting our operations, including:

- Payment processors

- Cloud hosting providers

- Analytics providers

- Customer support providers

- Communication providers

- Security providers

Legal and Regulatory Requirements

We may disclose information when required by law, regulation, court order, governmental request, or to protect legal rights and safety.

Business Transactions

Personal information may be transferred in connection with mergers, acquisitions, investments, restructurings, asset sales, or other corporate transactions.

5. Cookies and Tracking Technologies

We use cookies, pixels, SDKs, and similar technologies to:

- Maintain user sessions

- Improve platform performance

- Analyze usage patterns

- Personalize content and experiences

- Measure marketing effectiveness

- Enhance security

We may use third-party analytics and advertising tools, including but not limited to:

- Google Analytics

- Microsoft Clarity

- Other analytics and measurement providers

Users may manage cookie preferences through browser settings or platform controls where available.

6. International Data Transfers

Because Okbook.ai operates internationally, personal information may be processed, transferred, or stored in multiple countries where we, our affiliates, merchants, or service providers operate.

By using the Services, users acknowledge that international transfers may occur subject to applicable legal safeguards.

7. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information.

Such measures may include:

- Access controls

- Encryption

- Monitoring and logging

- Vendor security reviews

- Internal privacy procedures

No security system can guarantee absolute protection.

8. Data Retention

We retain personal information only as long as reasonably necessary for:

- Service delivery

- Legal compliance

- Dispute resolution

- Fraud prevention

- Legitimate business purposes

When information is no longer required, we will delete, anonymize, or securely dispose of it where appropriate.

9. User Rights

Subject to applicable law, users may have rights to:

- Access personal information

- Correct inaccurate information

- Request deletion

- Restrict processing

- Object to certain processing activities

- Withdraw consent where applicable

- Request portability of information

- Lodge complaints with applicable regulatory authorities

Requests may be submitted through our support channels.

10. Children's Privacy

The Services are not intended for individuals who are prohibited from using the Services under applicable law.

Where required by law, parental or guardian consent may be necessary.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the platform and become effective upon publication unless otherwise stated.

12. Contact Information

https://forms.gle/a8Uf8M1bgV1KzC4m6